FAQ

Currency Conversion
Because you are purchasing from a business based in the UK, the actual transaction will always take place in GB Pounds. To improve your shopping experience,...
Tue, 26 Nov, 2019 at 11:16 PM
No receipt after placing my order
Quite often, automated replies from eCommerce websites are erroneously diverted into the recipient's Spam/Junk Mail folder. Hotmail, in particular, are...
Tue, 26 Nov, 2019 at 11:18 PM
No PayPal account? Want to pay by debit/credit card?
We use PayPal as our Website Payments Processor because it offers a secure method of payment, with both buyer and seller protection.   Clicking the gold &...
Tue, 26 Nov, 2019 at 11:46 PM
Downloading and working with PDF files
How you save the PDF files depends largely upon which browser you are using. We have a useful guide to working with PDF files on our website: https://lavini...
Tue, 26 Nov, 2019 at 11:20 PM
Forgotten username or password
I'm sorry you've been having trouble logging on to our website.   Although creating an account is optional on the Lavinia Stamps retail website,...
Tue, 26 Nov, 2019 at 11:22 PM
I can't find my Downloads
Digital Stamps and Cutting Files can be normally downloaded from the "My Account" page, directly after placing your order.  Simply click the l...
Tue, 26 Nov, 2019 at 11:25 PM