I'm sorry you've been having trouble logging on to our website.
Although creating an account is optional on the Lavinia Stamps retail website, the benefits of registering are that you can use the "Wishlist" facility and access any digital downloads via the "My Account" page.
If ever you forget your username or password, please don’t try guessing, because repeated incorrect password attempts will result in the site's security system locking out your IP address for 30 minutes.
Instead, click on the "Forgot" link, enter your email address and a reminder of your username will be emailed to you automatically, together with a link to reset your password.
If we can be of further assistance, please don't hesitate to raise a support ticket.